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Privacy Policy

Last updated: June 23, 2026

 

Shah & Patel Properties
www.spproperties.com.au
Last updated: June 2026

1. Introduction

Shah & Patel Properties (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors and business contacts. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at spproperties.com.au or engaging with our services, you consent to the collection and use of your personal information as described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

  • Full name and contact details including email address, phone number and postal address
  • Property preferences, search criteria and enquiry details
  • Financial information where relevant to your property enquiry
  • Communication records including emails, phone calls and form submissions
  • Website usage data including IP address, browser type, pages visited and time spent on site
  • Any other information you voluntarily provide to us

3. How We Collect Your Information

We collect personal information in the following ways:

  • When you submit an enquiry via our website contact or registration forms
  • When you attend a property inspection or open home
  • When you communicate with us by phone, email or in person
  • When you subscribe to our newsletter or marketing communications
  • Automatically through cookies and website analytics tools when you visit spproperties.com.au
  • From third-party platforms including realestate.com.au, domain.com.au and social media channels where you have engaged with our listings

4. How We Use Your Information

We use your personal information to:

  • Respond to your property enquiries and provide relevant listings and information
  • Match you with suitable properties based on your stated preferences
  • Send you property updates, market insights and promotional communications where you have opted in
  • Arrange and confirm property inspections and appointments
  • Comply with our legal and regulatory obligations
  • Improve our website, services and marketing activities
  • Manage our ongoing client and business relationships

We will not use your personal information for any purpose that is unrelated to the services we provide without your prior consent.

5. Marketing Communications

From time to time, we may send you property updates, new listings, market news and promotional content that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email we send
  • Contacting us directly at the details provided in Section 11

We will process your opt-out request promptly and at no cost to you.

6. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • With property developers, project marketers and relevant third parties where necessary to respond to your enquiry or facilitate a property transaction
  • With our trusted service providers including IT systems, CRM platforms, email marketing tools and website analytics providers — all of whom are bound by confidentiality obligations
  • With realestate.com.au, domain.com.au or other listing portals where relevant to your enquiry
  • Where required or permitted by law, including to regulatory bodies, law enforcement agencies or courts
  • With your express consent

Where we share information with third parties, we take reasonable steps to ensure those parties handle your information in accordance with applicable privacy laws.

7. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Cookies are small data files stored on your device that help us understand how visitors use our website.

We may use:

  • Essential cookies — required for the website to function correctly
  • Analytics cookies — to measure website traffic and user behaviour (including Google Analytics)
  • Marketing cookies — to deliver relevant advertising and track campaign performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Security

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, use, disclosure, alteration or loss. These measures include secure servers, encrypted data transmission and restricted staff access to personal information.

While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

9. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with our legal obligations. When your information is no longer required, we will securely delete or de-identify it.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete or out of date. To make an access or correction request, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe and at no charge.

In some circumstances, we may be unable to provide access to certain information — for example, where doing so would unreasonably impact the privacy of another individual or where the information is subject to legal privilege. If we decline your request, we will provide written reasons.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Shah & Patel Properties Email: info@spproperties.com.au Website: www.spproperties.com.au

We take all privacy complaints seriously and will respond within a reasonable timeframe.

12. Complaints

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or business operations. The updated policy will be posted on our website with a revised date. We encourage you to review this policy periodically. Your continued use of our website or services following any update constitutes your acceptance of the revised policy.

This Privacy Policy was prepared for Shah & Patel Properties (spproperties.com.au) and is governed by the laws of New South Wales, Australia.